Our company serves several enterprise clients who frequently submit numerous requests for support with our products. We aim to offer a secure, web-based portal exclusively for registered users for each organizations without compromising privacy. Through this portal, they can submit support/service tickets, as well as view and manage their status while our customer support team works diligently to resolve the issues to their satisfaction.

We would like to work with students to develop this web based portal as a MVP or working website with NodeJS or other latest technologies.

This will involve several different steps for the students, including:

• Researching different service ticket platforms like ServiceNow, Zendesk etc.
• Understand the different user persona who will be administering and using the product

By the end of the project, students should demonstrate:

• Build a MVP of the web based product
• Identification of the different types of users that will use or administer the product
• Development of the product using NodeJS, NextJS etc technologies and hosted in Azure

Final deliverables should include

• A website prototype or MVP

Students will connect directly with us for mentorship throughout the project. We will be able to provide answers to questions such as:

• Our current products and website design
• Our customer and industry insights
• Input on choices, problems or anything else the students might encounter.