** This opportunity is only available for students that are a part of the LevelUP program.

To increase our service quality, client retention rate, and client satisfaction score, we’ve designed a 3 phase project around consulting / services development.

In completing this project, we’re looking for one student with a strong background in human resources and marketing paired with analytical problem-solving skills and fantastic communication skills.

This phase is a continuation of phase 2 to ensure that we have strong processes and services delivery going into 2023. The preference will be given to a student coming from phases 1&2 (contingent on how well we've worked together, of course).

The target start date for this phase is November.

Depending on their existing skills, background knowledge, and availability, the student may engage in some or all of the following:

• Assist with client management tasks such as creating client deliverables, attending client meetings, organizing client notes, administrative work, creating client profiles, compiling case studies
• Continue building out the improved processes and blueprints
• Identifying rooms for improvement on the existing processes and services
• Assist with services operations tasks such as determining services needs, research, analysis, solutions development, beta testing
• Assist in internal consulting tasks such as creating new services, strategy audit, project brief creation

Deliverable may include:

• One service delivery blueprint/process completed
• New processes built out
• Roadmap of services to introduce for 2023

• Project management program sponsored by the company
• Asynchronous check-in via Slack
• 1:1 check-in's (weekly basis unless otherwise arranged, about an hour long)
• Working in virtual HQ together in case there are ad-hoc questions, on-the-spot brainstorming / tutorials etc
• Training sessions (as needed)
• Optional development workshops