Customer Relationship Management System
Project scope
Categories
Software developmentSkills
consumer behaviour customer data management learning management systems customer relationship management troubleshooting (problem solving)The goal of this project is to develop an easy-to-use customer relationship management (CRM) system for small to medium-size businesses. This system should be able to track customer interactions, manage customer data, and provide insights into customer behavior. The system should also be able to integrate with other existing systems, such as the Learning Management System (LMS) and the multimedia library.
By the end of the project, students should demonstrate:
- Understanding of customer relationship management systems and their components.
- Ability to design and develop a CRM system that meets the needs of small to medium-sized businesses.
- Ability to integrate the CRM system with existing systems, such as the LMS and multimedia library.
- Ability to test and troubleshoot the system.
Final deliverables should include:
- All source code.
- A written report explaining the design process and outcomes.
To assist the students our company will provide:
- A needs assessment listing the required capabilities / use cases.
- Screenshots of our existing software with mark-ups showing Pros and Cons.
- Access to software licenses needed to develop the CRM.
- Datasets to upload to the CRM to test functionality.
- Weekly project management meetings.
- A project management platform to help keep the development team organized.
About the company
Founded in 2003, EdTek provides an LMS software training solution and LMS Support Services to small and medium-sized organizations. For nearly 25 years, our founders have talked about how it takes more than eLearning software to achieve quality online courses and outcomes. They realized very early in the story that small and medium-sized organizations needed a partner dedicated to their specific requirements rather than just a software vendor.
EdTek's full-service, turn-key SaaS solution includes the learning management system, system monitoring and maintenance, free upgrades, instructor training, course development support, Technical Support for learners and staff, and a dedicated Client Service Consultant to help your staff run your online programs.
And, your LMS Library comes stocked with 340+ Soft Skills courses so your learners can enhance their personal and workplace development.
EdTek's "shared services" model works to split the cost of our premier eLearning solutions among a constantly growing group of training and education providers. This shared services or shared cost approach enables even the smallest organization to afford one of the best learning management systems and support packages available in the market today.
Our annual or pay-as-you-go pricing models ensure that you have flexible options and that our partners never pay for more services than they actually need or use. With this pricing model, our partners can draw a very tight box around their financial risk and better predict their future costs as they grow successful online training and education programs.
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