- Location
- Vancouver, British Columbia, Canada
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Vancouver, British Columbia, Canada
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- Categories
- UI design UX design Graphic design Videography
Skills
Achievements
Latest feedback
Team feedback
Individual endorsement
Jolene is exceptionally detail-oriented while also quick with turning around task requests. She actively seeks feedback and is passionate about and skilled in diverse aspects of communication.
Team feedback
Individual endorsement
I highly endorse Jolene Shen for her outstanding performance on our Mobile App UI/UX Design & Prototype project. Jolene consistently demonstrated creativity, technical expertise, and a strong commitment to excellence. Her ability to manage time effectively, meet deadlines, and collaborate seamlessly with the team made her an invaluable asset to the project. Joleneβs proactive communication, adaptability, and attention to detail set her apart, and I am confident she will continue to excel in any future endeavors. She has my full recommendation for any role or project she chooses to pursue.
Team feedback
Recent projects
Mobile App UI / UX Design & Prototype
Our company would like to explore designing a prototype for a native mobile application version of our current web based product. We currently have a lot of traffic to our product via the web and we would like to start to attempt to capture some of that user activity via a mobile application. Tasks may include: Conducting background research on our existing web application for the product. Identifying key areas of our current product and how they might translate to a mobile application. Learning and using various software design tools. We strongly recommend students learn how to use Figma as this is the latest and greatest tool currently available. Creation of a screen by screen UX / UI prototype of a native mobile application which can be used on both iOS and Android Conducting UX / UI testing with real potential users potentially involving paper prototypes or other software tools to support this
Social Media Marketing and Content Creation for Haletale Inc.
The main goal for the project is to create engaging social media video content and explore other marketing platforms to increase brand awareness and engagement for Haletale Inc. This will involve several different steps for the students, including: - Creating and presenting engaging video content for social media platforms. - Exploring marketing strategies for platforms such as Reddit, Quora, and Pinterest to expand the company's online presence. - Developing content and design for marketing emails and referral emails to increase customer engagement and retention.
Customer Journey Mapping (LevelUp Part 2)
This project is designed to be a continuation of a prior project though new students are welcome to apply. We are a startup working to fine-tune our customer journey experience and digital marketing messaging process that supports it. Specifically, this project involves defining our Digital Marketing "Funnel" and refining our internal documentation (to create content) to support this strategy. Part 1 of this project involved creating a lead magnet (an email sequence with supplemental assets, such as printable PDFs) and programming it into MailChimp. For Part 2 , we would like help in updating our customer journey map and web pages (template designs) to support the remainder of the client's journey (both pre- and post-lead magnet opt-in). This will involve several different steps for the student, including: Conducting background research on customer journey mapping, our products, and customers. Analyzing customer responses from surveys and interviews. Defining the phases and touchpoints of the purchasing process. Incorporating user actions, emotions, goals, and pain points in the customer journey map. Proposing solutions to minimize pain points while meeting business goals. Bonus steps in the process would also include: Developing multiple customer journey maps to account for different experiences and paths. Reviewing and updating our internal documentation to support our work in implementing these customer journey maps
Product Launch Go-To-Market Strategy
We want to expand our product offering with a digital offering. We need insights to help anticipate the ramp-up to commercialization and the best approach to go to market successfully with our new product. Initial questions to brainstorm include, but are not limited to: 1. Where is the best place to launch for early success (e.g. digital social media platforms)? What is the total market size for this opportunity? 2. Who are our closest competitors, and how do we differentiate ourselves? 3. How do we establish our brand: Build awareness, acquire customers, and defend any early success? 4. How do we design our product development roadmap to move from a 3rd-party "membership site" to our own digital platform? We are looking to gain alternative perspectives on potential marketing tactics and better understand the current competitive market.