Completed a quality assurance project at Ryerson Athletic Centre, applying statistical process control methods to analyze scheduling and usage trends. Developed and interpreted control charts to identify variations and patterns in class scheduling, with factors segmented by day of the week and participation levels. Findings highlighted inefficiencies and opportunities for improvement in scheduling consistency, supporting data-driven recommendations for optimizing operations and enhancing the member experience.

Designed and delivered a comprehensive SEO strategy for AYD Internet Marketing’s WordPress website (WP Astra + Elementor). Conducted keyword and content research, optimized on-page elements (H tags, alt image tags, schema markup), and improved technical site structure. Final deliverables included an SEO strategy document and presentation outlining recommendations to enhance visibility, conversion optimization, and long-term digital marketing performance.

Developed and tested optimization models for international cargo ship routing as part of a university project. Built a Mixed-Integer Linear Programming (MILP) model in Python using Gurobi to minimize fleet size and total distance traveled under ship range, port capacity, and scheduling constraints. Extended the model to a two-phase approach incorporating bunkering costs and later reformulated it as a Traveling Salesman Problem (TSP) using dynamic programming. Delivered quantitative analysis, scenario testing, and recommendations for more efficient and sustainable global shipping operations.

Conducted a simulation-based analysis of customer flow at CIBC’s Yorkdale branch to optimize teller staffing. Collected real-world interarrival and service time data, then modeled the system in Arena simulation software using M/M/3 and M/M/5 queueing configurations. Analyzed key performance metrics including average wait times, queue lengths, and teller utilization. Findings demonstrated significant improvements in efficiency by increasing the number of tellers, providing CIBC with data-backed recommendations for enhanced customer service and resource allocation.

Completed a process improvement project focused on customer service wait times and issue resolution at TD and Scotiabank. Mapped out end-to-end customer service flows to identify bottlenecks, inefficiencies, and recurring defects. Applied Industrial Engineering tools, including process mapping and defect elimination frameworks, to propose redesigns that reduced wait times and improved overall service quality. Delivered recommendations highlighting practical steps for streamlining operations, enhancing the customer experience, and strengthening service reliability.